HARLEQ Srls – registered office in Strada della Valle 289, 00067 (Rome) – Morlupo – Italy PIVA / VAT no. 13927431000– creator and promoter of the activities available on the site HARLEQ.COM, reserves the right to use personal data, voluntarily provided by users, in compliance with current regulations (UE 2016/679).

Users are invited to periodically visit this page to view updates and/or changes related to current legislation.

This privacy policy describes how and when we collect, use and share information for the purchase of an item or when you contact us through one of our websites.

This privacy policy does not apply to the practices of third parties that are not dependent on Harleq SRLS and that we do not control.

To complete your order, you must provide us with certain information, such as your name, email address, postal address, payment information and the details of the product you ordered.
You may choose to provide me with additional personal information (for example, to order a custom item) if you contact us directly.

Why we need your information and how we use it

We rely on a variety of legal bases to collect, use and share your information, including:

when it is necessary to provide the services, such as when we use your information to complete your order, resolve disputes or provide customer service;
when you have given your affirmative consent, which you can withdraw at any time, such as by signing up to our mailing list;
when it is necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchase if required by tax law; and
when it is necessary for my legitimate interest, provided that your rights or interests are not overridden

Sharing and Disclosure of Information

Information about my customers is important to our business. I will only share your personal information for limited reasons and circumstances, as follows:

Express courier for shipments. I share information with them as necessary to provide fulfillment services.
Service Providers. We use trusted third parties to perform certain functions and provide services to my store, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business Transfers. If I sell or merge my business, I may disclose your information as part of that transaction, but only to the extent permitted by law.
Compliance with Law. I may collect, use, retain, and share your information if I have a good faith belief that doing so is reasonably necessary to:
(a) respond to legal process or government requests;
(b) enforce agreements, terms, and regulations;
(c) prevent, investigate, and address fraud, illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of my customers, or others.
Data Retention

I will only retain your personal information for as long as necessary to provide you with my services, as outlined in my Privacy Policy.
However, I may be required to retain such data to comply with legal obligations, resolve disputes, and enforce agreements. I generally retain your data for the following period of time: 5 years.

Transfers of Personal Information Outside the EU

I will not store or process your information through third-party hosting services in the United States and other jurisdictions.

Data Controller
The data controller is the company HARLEQ SRL SEMPLIFICATA, registered office in Morlupo, strada della valle 289.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, others apply only in certain specific cases. I describe these rights below:

Access. You have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact details below.
Amend, restrict, delete You also have the right to amend your personal information, restrict the use of your personal information or delete your personal information. Unless there are exceptional circumstances (such as where I am required to retain data for legal purposes), I will generally delete personal information upon request.
Objection. You can object to (i) my processing of some of your information based on my legitimate interest and (ii) receiving marketing messages from me after you have provided your explicit consent to receive such messages directly and voluntarily provided through the Website in order to place your online purchase. These data include, for example, your first and last name, postal and e-mail address, phone number.
Furthermore, sending e-mail messages through the Website and to the addresses mentioned on the Website, which is done on the basis of a freely chosen, explicit, and voluntary option, entails acquisition of the sender’s address, which is necessary in order to reply to any request, as well as of such additional Personal Data as is contained in the message(s).

None of your data will be sent to third parties for any purpose.

2. Purpose of processing
Your Personal Data may be processed for the following purposes:

• (a)     to respond to and meet all your requests and thus manage your relationship with HARLEQ
• (b)     to execute your online purchase order and, therefore, to perform all that is necessary for the management of your order (including administrative management of the contract, the delivery of goods, payment processing, management of claims and litigation, if any, and fraud prevention), as well as fulfillment of all the obligations imposed by laws and regulations currently in force.

PURCHASE PROCEDURE

1. Each product offered for sale on the Website can be viewed using a special link to photographic images of the article together with the unit price, colours and different sizes (where relevant). Information regarding “Harleq” products offered for sale through the Service is provided in accordance with applicable legislation, in particular Articles 49 and 51 of Legislative Decree No. 206 of 6 September 2005, as amended by Legislative Decree No. 21 of 21 February 2014 (hereinafter referred to as “Consumer Code”).
2. Customers may choose the articles of interest to them. A description of products for sale, including the measures or sizes (where relevant), together with one or more photographic images in digital format providing a true representation of products available on the Website.
3. While HARLEQ is constantly adopting measures to ensure that photographs displayed on the Website are faithful reproductions of original products, including the adoption of every technological solution possible to minimise inaccuracies, some variations are always possible due to the technical characteristics of brightness/colour resolution of the device used by the Customer.
4. To view selected items and the total price of the purchase order (hereinafter referred to as “the Order”), click on the icon in the shopping cart. Prior to confirming the Order, Customers are required to verify the accuracy of the contents of their shopping cart, complete the purchase form according to the instructions on the corresponding page of the Website and confirm that they have read and accepted these General Terms.
5. The purchase procedure is completed when the Customer selects the “proceed” option (hereinafter referred to as “Order Confirmation”). The purchase procedure must be fully completed, otherwise the content of the shopping cart will be cancelled at the end of each shopping session.
6. Following Order Confirmation, the Order shall be sent directly to HARLEQ. The Order shall be filed in the HARLEQ order management system. Customers may check the status of their Order and will receive emails for any update of the status including images of the items before they are packed. After the images are sent if the customer approves them we proceed with the shipping.
7. On conclusion of the purchasing procedure, it is recommended that Customers download, save or print the General Terms in force at the time the Order is placed. As provided at Article 51 of the Italian Consumer Code, Customers shall also receive an email message (hereinafter the “Confirmation E-mail”) at the address indicated on the purchase form.
8. The Payments Methods actually accepted are direct bank transfer in Euro value. Upon request, we may accept also payments with Paypal with a percentage of interests applied depending on the billing country currency.
9. The Customer is therefore aware that all the products described on this Website are subject to availability at all times.
10. Problems may occasionally occur with regard to the availability of certain products. In such circumstances, HARLEQ shall promptly notify the Customer by email or phone (in all cases within the delivery deadline indicated hereunder), offering the Customer the option of buying an article of the same kind as the unavailable item or cancelling the Order. Customers who choose to cancel the Order shall not be charged with any amount. If the charge has already been made, the Customer shall be promptly refunded.
11. HARLEQ reserves the right to alter articles on sale through the Website at any time without notice.

PRICE AND METHOD OF PAYMENT

1. The prices of all products on sale through the Website are inclusive of VAT paid in European countries.
2. Prices shall be indicated in Euro (EUR) for shipments to Italy, France, Germany, Spain, Holland, Sweden, Greece, Belgium, Austria, Denmark, Portugal, Finland, Ireland, Luxembourg and Monaco and rest of the World Countries.
3. The total amount shown during the purchase process includes shipping costs as specified below and indicated in the shopping cart. Eventually taxes outside Italy/Europe will be charged to the customer with a email notification, couriers can’t deliver until they receive your tax payment, when you place an order on our website you are responsible of any VAT, taxes, custom clearance.
4. HARLEQ reserves the right to change the prices of products on sale through the Website at any time and without notice. The Customer shall be charged the prices published on the Website at the time the Customer confirms the order, provided that the products ordered are in stock at the time the order is placed.
5. The Payments Methods actually accepted are direct bank transfer,  in Euro value. Upon request, we may accept also payments with Paypal with a percentage of interests applied depending on the billing country.

REFUNDS

On receipt of your order it is essential to inspect the goods for any signs of transit damage and note down any problems on the driver’s note. If the item is badly damaged, refuse the items and contact us immediately. Once the items has been accepted because the package is not damaged, we consider that the item is in perfect conditions.

*In the case of a refund, we will arrange to collect the goods and refund the total amount of monies paid, less the delivery charge and less a collection charge which will be equal to that of the original delivery charge, any possible tax or customs fee will not be refund. We regret we are unable to accept the return of bespoke goods as they have been specially made at your request.

The request of refund needs to arrive within 14 days from the date the customer has received the goods. The amount paid to be refund in case of no damages will be only after we have received back the item in perfect conditions with the same package sent. We cannot accept refund of bespoke items/special made to order items or for any order with a total > 10.000 € and for which more than 14 days have passed without receiving any email/confirm by the customer.